FAQs
General Questions
What is Anantura.in?
Anantura is an online silver jewellery store offering authentic 92.5% sterling silver jewellery across India. We specialize in traditional and contemporary designs with BIS hallmarking where applicable.
Anantura is an online silver jewellery store offering authentic 92.5% sterling silver jewellery across India. We specialize in traditional and contemporary designs with BIS hallmarking where applicable.
Where are you located?
Our physical location is at P.M.JEWELLERY WORKS TC 38/2509, PUTHEN CHALAI, ARYASALAI Thiruvananthapuram 695036 Kerala India.
Our physical location is at P.M.JEWELLERY WORKS TC 38/2509, PUTHEN CHALAI, ARYASALAI Thiruvananthapuram 695036 Kerala India.
Do you have physical stores?
Currently, we operate primarily online through www.anantura.in. Our physical workshop is located in Thiruvananthapuram, Kerala.
Currently, we operate primarily online through www.anantura.in. Our physical workshop is located in Thiruvananthapuram, Kerala.
What type of jewellery do you sell?
We specialize in 92.5% sterling silver jewellery including rings, necklaces, earrings, bracelets, bangles, and traditional Indian designs. All our products come with quality certificates.
We specialize in 92.5% sterling silver jewellery including rings, necklaces, earrings, bracelets, bangles, and traditional Indian designs. All our products come with quality certificates.
Product & Quality
Is your jewellery made of real silver?
Yes, all our jewellery is made of authentic 92.5% sterling silver with BIS hallmarking where applicable. Each purchase comes with a quality certificate.
Yes, all our jewellery is made of authentic 92.5% sterling silver with BIS hallmarking where applicable. Each purchase comes with a quality certificate.
What is 92.5% sterling silver?
Sterling silver contains 92.5% pure silver and 7.5% other metals (usually copper) for durability. This is the international standard for quality silver jewellery.
Sterling silver contains 92.5% pure silver and 7.5% other metals (usually copper) for durability. This is the international standard for quality silver jewellery.
Do you provide authenticity certificates?
Yes, we provide quality certificates with each purchase. Gemstone pieces come with certificates from recognized laboratories.
Yes, we provide quality certificates with each purchase. Gemstone pieces come with certificates from recognized laboratories.
How can I verify the authenticity of my jewellery?
Each piece comes with proper documentation including quality certificates. BIS hallmarked items have unique identification numbers that can be verified.
Each piece comes with proper documentation including quality certificates. BIS hallmarked items have unique identification numbers that can be verified.
Ordering & Payment
What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, UPI, Digital Wallets, and Cash on Delivery (COD). International cards are not accepted.
We accept Credit/Debit Cards, Net Banking, UPI, Digital Wallets, and Cash on Delivery (COD). International cards are not accepted.
Is there any additional charge for COD?
Yes, COD orders have an additional handling charge of ₹50.
Yes, COD orders have an additional handling charge of ₹50.
Can I modify or cancel my order after placing it?
Orders can be cancelled or modified within 2 hours of placement. Contact us immediately at +91-70122-55184 or contactanantura@gmail.com. After processing, cancellation charges of ₹100 may apply.
Orders can be cancelled or modified within 2 hours of placement. Contact us immediately at +91-70122-55184 or contactanantura@gmail.com. After processing, cancellation charges of ₹100 may apply.
Do prices include taxes?
Yes, all displayed prices are in Indian Rupees (INR) inclusive of applicable taxes.
Yes, all displayed prices are in Indian Rupees (INR) inclusive of applicable taxes.
Can prices change after I place an order?
No, once your order is confirmed, the price is locked. However, prices on the website are subject to change without prior notice.
No, once your order is confirmed, the price is locked. However, prices on the website are subject to change without prior notice.
Shipping & Delivery
Where do you deliver?
We deliver across all of India including metro cities, tier 2, tier 3 cities, and remote areas.
We deliver across all of India including metro cities, tier 2, tier 3 cities, and remote areas.
What are the delivery charges?
- Free shipping on orders above ₹2,000
- Orders below ₹2,000: ₹100 shipping charges
- Free shipping on orders above ₹2,000
- Orders below ₹2,000: ₹100 shipping charges
How long does delivery take?
- Metro Cities: 2-4 business days
- Tier 2 Cities: 4-6 business days
- Tier 3 Cities and Remote Areas: 5-8 business days
- Metro Cities: 2-4 business days
- Tier 2 Cities: 4-6 business days
- Tier 3 Cities and Remote Areas: 5-8 business days
How can I track my order?
Once shipped, you'll receive tracking information via SMS and email. You can track your order using the provided tracking number.
Once shipped, you'll receive tracking information via SMS and email. You can track your order using the provided tracking number.
What if my order is delayed or lost?
Contact our customer support immediately. We provide insurance coverage for all shipments and will investigate any delivery issues promptly.
Contact our customer support immediately. We provide insurance coverage for all shipments and will investigate any delivery issues promptly.
Do I need to be present for delivery?
Yes, a valid government ID is required for delivery verification. Someone must be present to receive the package.
Yes, a valid government ID is required for delivery verification. Someone must be present to receive the package.
Returns & Exchanges
What is your return policy?
Items can be returned within 5 days for silver jewellery and 7 days for non-personalized accessories from the delivery date.
Items can be returned within 5 days for silver jewellery and 7 days for non-personalized accessories from the delivery date.
What items cannot be returned?
- Personalized/customized item
- Pierced earrings (for hygiene reasons)
- Items without original packaging, tags, or certificates
- Worn or damaged items
How do I initiate a return?
- Contact customer support at +91-70122-55184 or contactanantura@gmail.com
- Receive return authorization and shipping label
- Pack items securely in original packaging
- Schedule pickup or ship to our return address
- Contact customer support at +91-70122-55184 or contactanantura@gmail.com
- Receive return authorization and shipping label
- Pack items securely in original packaging
- Schedule pickup or ship to our return address
How long does refund processing take?
Refunds are processed within 5-7 business days after we receive and verify the returned item's condition.
How long does refund processing take?
Refunds are processed within 5-7 business days after we receive and verify the returned item's condition.
Are shipping charges refundable?
Shipping charges are non-refundable unless the item is defective. A processing fee of ₹100 is deducted for returns without defects.
Shipping charges are non-refundable unless the item is defective. A processing fee of ₹100 is deducted for returns without defects.
Can I exchange for a different size or design?
Yes, free size exchange within 7 days for rings and bracelets if size chart was followed. Design exchanges allowed within 7 days with price difference adjustment.
Yes, free size exchange within 7 days for rings and bracelets if size chart was followed. Design exchanges allowed within 7 days with price difference adjustment.
Sizing & Measurements
How do I know my ring size?
Refer to our size chart available on the product page. We recommend getting professionally measured at a local jeweller for accuracy.
Refer to our size chart available on the product page. We recommend getting professionally measured at a local jeweller for accuracy.
What if I order the wrong size?
Free size exchange available within 7 days for rings and bracelets, provided you followed our size chart during purchase.
Free size exchange available within 7 days for rings and bracelets, provided you followed our size chart during purchase.
Do you provide adjustable jewellery?
Many of our necklaces and bracelets have adjustable lengths. This information is mentioned in the product description.
Many of our necklaces and bracelets have adjustable lengths. This information is mentioned in the product description.
Care & Maintenance
How should I clean my silver jewellery?
Use a soft polishing cloth designed for silver. Avoid exposure to chemicals, perfumes, lotions, and excessive moisture. Store in a dry place, preferably in anti-tarnish pouches.
Use a soft polishing cloth designed for silver. Avoid exposure to chemicals, perfumes, lotions, and excessive moisture. Store in a dry place, preferably in anti-tarnish pouches.
Why does silver tarnish?
Silver naturally tarnishes when exposed to air, moisture, and certain chemicals. Regular cleaning with a silver polishing cloth helps maintain its shine.
Silver naturally tarnishes when exposed to air, moisture, and certain chemicals. Regular cleaning with a silver polishing cloth helps maintain its shine.
Do you provide care instructions?
Yes, detailed care instructions are provided with each purchase. Additional care guidelines are available on our website.
Yes, detailed care instructions are provided with each purchase. Additional care guidelines are available on our website.
Can I get my jewellery professionally cleaned?
Yes, we recommend professional cleaning for intricate designs. Contact us for authorized service center recommendations.
Yes, we recommend professional cleaning for intricate designs. Contact us for authorized service center recommendations.
Customer Support
How can I contact customer support?
- Phone: +91-70122-55184 (10 AM - 7 PM, Monday-Saturday)
- Email: contactanantura@gmail.
- Response Time: Email queries answered within 24-48 hours
- Phone: +91-70122-55184 (10 AM - 7 PM, Monday-Saturday)
- Email: contactanantura@gmail.
com - Response Time: Email queries answered within 24-48 hours
What if I have a complaint?
Contact our customer support team with your order details and concern. We strive to resolve all issues promptly and fairly.
Contact our customer support team with your order details and concern. We strive to resolve all issues promptly and fairly.
Do you have a warranty on your products?
Yes, we provide warranty against manufacturing defects. Terms vary by product type - details are provided with each purchase.
Yes, we provide warranty against manufacturing defects. Terms vary by product type - details are provided with each purchase.
Can I get my jewellery repaired?
Contact our customer support for repair services. Charges and timelines depend on the type of repair needed.
Still have questions? Contact us at +91-70122-55184 or contactanantura@gmail.com. Our team is here to help!
Contact our customer support for repair services. Charges and timelines depend on the type of repair needed.
Still have questions? Contact us at +91-70122-55184 or contactanantura@gmail.com. Our team is here to help!
